BBMP Sahaaya - Official App1.0.6 - Google Play
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Publisher Description
BBMP Sahaaya (Help) is an easy and user friendly citizen centric Service interface, serves as one central system to report grievance across 20+ departments like Road Infrastructure, Waste Management, Building Plans, Tax and Revenue departments, Health, Pest & Animal Control, Tree & Forest department, Public Safety, Welfare, Environment etc and issues like Encroachment , Corruption and Illegal Activities.
A 24x7 Call Center manages requests, follows up with concerned BBMP officers, tracks for resolution and closure.
Sahaaya helps citizens monitor the progress and status of their complaints / requests. Progress of requests and escalations reviewed by BBMP senior officials and BBMP Councilors.
This mobile application provides easy means to make requests to BBMP Sahaaya.
Features:
+ One time registration and OTPs for verification. No need for accessing email or desktop version of application.
+ List of Common issues for easy navigation.
+ Share the location information of problem on Map.
+ Capture any images as required
+ Status update sent through SMS along with concerned Officer's Phone number.
+ Provides a list of previously reported issues and their status.
More About BBMP Sahaaya:
BBMP Sahaaya receives requests through several other methods - Online, Telephone call, Social networks.
Call Center assigns new requests to concerned department officer responsible for that location , at ward level or zone level. Status changes from Complaint Received to Assigned.
Department official is provided with phone number of complainant for getting further details and clarifications on the reported issue.
Complaint status changes to In-progress – to indicate that required action has been initiated.
Once the issue is resolved, status changes to Resolved. Call Center contacts Complainant for his feedback and acceptance to close the request.
In some cases if Officials find the complaint as not valid any more, these could be marked as Rejected.
In case complaint is not addressed in-time, status would be changed to Escalated.
In case complaint requires new project vs maintenance work, ex – a new road or bus shelter required. Status would be set as Long Term Solution – to track and plan these separately.
In case if complainant is not satisfied with resolution, he/she can re-open the request.
Visit http://bbmp.gov.in and http://bbmp.sahaaya.in
Attribution: Icons made by Freepik from www.flaticon.com is licensed by CC BY 3.0
About BBMP Sahaaya - Official App
The company that develops BBMP Sahaaya - Official App is ಬಿಬಿಎಂಪಿ - BBMP. The latest version released by its developer is 1.0.6.
To install BBMP Sahaaya - Official App on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2019-09-11 and was downloaded 0 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the BBMP Sahaaya - Official App as malware as malware if the download link to com.indigo.pgas_311app is broken.
How to install BBMP Sahaaya - Official App on your Android device:
- Click on the Continue To App button on our website. This will redirect you to Google Play.
- Once the BBMP Sahaaya - Official App is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
- A pop-up window with the permissions required by BBMP Sahaaya - Official App will be shown. Click on Accept to continue the process.
- BBMP Sahaaya - Official App will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.
Program Details
System requirements
Download information
Pricing
Version History
version 1.0.6
posted on 2019-09-11
+ Provision to add complaints related to Lakes
+ Support for latest android versions
+ Bug fixes
version 1.0.6
posted on 2019-09-11
+ Provision to add complaints related to Lakes
+ Support for latest android versions
+ Bug fixes
version 1.0.3
posted on 2016-04-06
New Features,+ Option to upload complaint photo from Gallery,+ Detailed view of My Complaints,+ Option to re-open request,+ SMS carry an URL to view complaint details on App / Browser,+ Search Complaints by Request# as well,+ Bug fixes
Disclaimer
Official Google Play Link
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